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The fees submitted to Malta-Visa for appointment booking or visa consultation is non-refundable. We will not be held responsible for visa processing time or visa rejection. However, we try our best to ensure that adequate documentation is submitted and the correct procedure is followed by our clients during application submission. The visa processing time and visa decision are at the sole discretion of the visa centre.
The appointment booking charges paid to Malta Visa and the visa fees paid to the visa centre are two separate charges and cannot be used interchangeably. Malta-Visa reserves the right to revise its charges with or without prior notice.
We reserve all rights for case acceptance, service provision, and agreement termination. We also hold the right to refuse acceptance of a particular visa case. In case of acceptance, we ensure that documentation, procedures, and policy requirements are adequately followed by our clients while submitting the visa application to the visa centre.
You are free to terminate your agreement with us at any time, subject to applicable fees for the efforts already made by us. No refund will be made after an appointment has been booked.
The fee may vary for booking appointments in normal time slots and express time slots.
An appointment once scheduled can be changed, cancelled, or rescheduled, subject to availability and applicable charges.
The application processing time is at the sole discretion of the visa centre. We neither accelerate the process nor hold any authority to influence the visa centre.
Appointment rescheduling is subject to additional fees. If the applicant fails to attend the appointment on the scheduled date, we do not guarantee immediate availability of a new appointment. In such cases, a fresh application process may be required.
No documents should be sent by post or submitted in person to our billing address at the time of requesting an appointment booking. If done without prior confirmation from our customer support team, we will not be responsible for receiving or handling such documents.
We will not be held responsible for any loss related to travel arrangements or accommodation bookings. We are also not liable for any consequential losses arising due to non-receipt of a visa before the planned travel date.
Refund Policy
The application fee is non-refundable and will not be returned under any circumstances once the appointment is booked with the visa centre. However, you may request rescheduling of the appointment by paying an additional fee.
In case you wish to cancel your application request before the appointment is booked, we may refund up to 50% of the fee submitted online.
Once the appointment is booked, no refund will be provided, as the allocated slot cannot be reassigned to another applicant.
Malta Visa is a travel visa and document acquisition service.
Here are the privacy policies that Malta Visa abides by. Our sole motive is to take care of customers and provide excellent services on our platform. We have constituted this privacy policy to the best of our knowledge. Please go through it in case of any confusion. However, feel free to contact us if any issue arises pertaining to visa services. We assure you fair and timely resolution.
As part of this commitment, we recognize that it is our responsibility to protect your privacy. Therefore, we have compiled this Privacy Policy to be transparent about the Personally Identifiable Information (PII) that is being used by users online.
The Privacy Policy at Malta Visa has been compiled to better serve those who are concerned with how their “Personally Identifiable Information” (PII) is being used online. To understand how we collect, use, handle, or protect your PII in accordance with our website, please read this policy carefully.
Privacy Policy:
What Information Do We Collect?
Active Information:
This includes your name, contact details, and email address when you subscribe to updates, submit inquiries, or provide feedback on our services.
Whenever we handle visa, passport, or document legalization services, we may collect:
Passive Information:
This includes information that your system automatically sends while browsing our website, such as:
Cookies
How Malta Visa Uses Cookies
Why We Collect Information and How We Use It
The information you provide is used for the following purposes:
Who We Share Your Information With and Why
Your personal information may be shared with third parties only when necessary, including:
We may also share information:
In case of business transfer or restructuring, your data may be shared as part of that process.
Note: We do not sell your personal information to the third parties. In addition to that, we do not share information with any third party, except as otherwise set forth in this policy.
How We Protect Your Information
We are committed to protect the integrity of your personal information. To fulfill this commitment, following are the measures employed by Malta Visa Appointment:
This Privacy Policy may be updated from time to time without prior notice. Changes will be published on this page.
Limitation of Liability
Malta Visa shall not be held liable for any damages, including but not limited to indirect, incidental, or consequential damages arising from:
Indemnification
You agree to indemnify and hold Malta Visa harmless from any claims, losses, or damages arising from misuse of the website or its services.
Disclaimer
Malta Visa does not guarantee the accuracy or completeness of the information provided on the website. Any reliance on such information is at your own risk.
We reserve the right to correct errors, update content, or modify services at any time without prior notice.
Malta Visa is an independent visa assistance service provider and is not affiliated with any government or official authority.
